Online Access Free EXIN.ITILFND_V4.v2022-03-24.q55 Practice Test (Page 5)

What is the PRIMARY use of a change schedule?

A.To manage emergency changes

B.To manage standard changes

C.To plan changes and help avoid conflicts

D.To support the 'incident management' practice and improvement planning

Which practice has a purpose that includes ensuring that risks have been properly assessed?

A.Service configuration management

B.Service level management

C.Change control

D.Problem management

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

A.Local

B.Virtual

C.Centralized

D.Outsourced

Which practice owns and manages issues, queries and requests from users?

A.Change control

B.Problem management

C.Incident management

D.Service desk

When should a full risk assessment and authorization be carried out for a standard change?

A.At least once a year

B.When the procedure for the standard change is created

C.When an emergency change is requested

D.Each time the standard change is implemented

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