A.Single system-based metrics

B.Operational metrics

C.Metrics linked to defined outcomes

D.Metrics for the percentage of uptime of a service

A.Requesting a workaround for an issue

B.Requesting information about how to create a document

C.Requesting an enhancement to an application

D.Requesting investigation of a degraded service

A.The `improve' value chain activity

B.The `engage' value chain activity

C.The `continual improvement register'

D.The `continual improvement model'

A.Technical

B.Customer

C.Resource

D.Commodity

A.It enables quick and efficient diagnosis of incidents

B.It enables the reassessment of known errors

C.It removes the need for regular customer updates

D.It removes the need for collaboration during incident resolution