A.An organization should always use a single technique to ensure metrics are consistent

B.An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

C.An organization should always develop competencies in methodologies and techniques that will meet their needs

D.An organization should always use an approach that combines Lean, Agile and DevOps methodologies

A.2 and 4

B.1 and 3

C.1 and 2

D.3 and 4

A.Incident analysis and prioritization

B.Problem investigation and resolution

C.Business analysis and commercial management

D.Balanced scorecard reviews and maturity assessment

A.A set of specialized organizational capabilities for enabling value for customers

B.Recommendations that help an organization when adopting a service management approach

C.A description of one or more services that help address the needs of a target consumer group

D.A set of interconnected activities that help an organization deliver a valuable service

A.Collaborate and promote visibility

B.Optimize and automate

C.Think and work holistically

D.Keep it simple and practical