A.Change

B.Problem

C.Known error

D.Event

A.Negotiate third party contracts

B.Measure service availability

C.Supply good or services

D.Agree Service level targets

A.Leverage existing workflows whenever possible

B.Use different workflows for each type of service request

C.Avoid workflows for simple service requests

D.Use a single workflow for all types of service request

A.The service desk should remain isolated from technical support teams

B.The service desk should escalate all technical issues to support and development teams

C.The service desk should rely on self-service portals instead of escalation to support teams

D.The service desk should work in close collaboration with support and development teams

A.The capability of service providers to minimize their costs without reducing the value of the services

B.The capability of supplier to deliver services to providers in exchange for money

C.A set of specialized assets for transitioning services into the live operational environment

D.A set of specialized organizational capabilities for delivering value to customers in the form of services