Online Access Free EXIN.ITILFND_V4.v2022-03-24.q55 Practice Test (Page 2)

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A.Problem management

B.Service desk

C.Supplier management

D.Relationship management

What includes governance as a component?

A.The service value chain

B.The guiding principles

C.Practices

D.The service value system

Which BEST describes the purpose of the CSI register?

A.To record details of all live services and their service targets

B.To store details of all component CIs and their interfaces

C.To capture, record and prioritize all improvement opportunities

D.To be a central repository for all IT service management related information

What should be used to set user expectations for request fulfillment times?

A.The time that the customer indicates for service delivery

B.The service levels of the supplier

C.The time needed to realistically deliver the service

D.The consumer demand for the service

Which statement about the steps to fulfill a service request is CORRECT?

A.They should be well-known and proven

B.They should be complex and detailed

C.They should be brief and simple

D.They should include incident handling

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