A.Supplier management and availability management

B.Supplier management and change management

C.Supplier management and service level management

D.Availability management and service level management

A.By replacing human intervention wherever possible

B.By initially concentrating on the most complex tasks

C.By optimizing as much as possible first

D.By replacing the existing tools first

A.Reducing the time to compile service data

B.Faster resource allocation

C.Monitoring service availability

D.Pre-determined routing of a service request

A.Key service targets and responsibilities of just the IT service provider

B.Legally binding contractual responsibilities or both parties

C.Key service targets and responsibilities of both the IT service provider and customer

D.Legally binding contractual responsibilities of just the IT service provider

A.Third party support

B.Immediate escalation

C.A separate process

D.Specialist teams