ITILFND_V4 Exam Question 61
What is important for a 'continual improvement register' (CIR)?
ITILFND_V4 Exam Question 62
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
ITILFND_V4 Exam Question 63
What should be used to set user expectations for request fulfillment times?