A.The `continual improvement model'

B.The `improve' value chain activity

C.The `engage' value chain activity

D.The `continual improvement register'

A.Service level management

B.Change control

C.Service value chain inputs

D.Service value chain activities

A.It enables quick and efficient diagnosis of incidents

B.It removes the need for collaboration during incident resolution

C.It removes the need for regular customer updates

D.It enables the reassessment of known errors

A.Inputs, outputs and triggers

B.Process owner, policy and objectives

C.Work instructions, procedures and roles

D.Resources, capabilities and metrics

A.Costs imposed on the consumer are costs of service utility

B.Costs removed from the consumer are part of the value proposition

C.Costs removed from the consumer are part of service consumption

D.Costs imposed on the consumer are costs of service warranty