A.Request fulfilment

B.Event management

C.Incident management

D.Change fulfilment

A.The capability of service providers to minimize their costs without reducing the value of the services

B.The capability of supplier to deliver services to providers in exchange for money

C.A set of specialized assets for transitioning services into the live operational environment

D.A set of specialized organizational capabilities for delivering value to customers in the form of services

A.Scripts for collecting user information

B.Use of shift working patterns

C.Fulfillment of service requests

D.Creation of a temporary team

A.A change that needs to be scheduled, assessed and authorized following a defined process

B.A high-risk change that needs very thorough assessment

C.A change that must be implemented as soon as possible

D.A change that is typically implemented as a service request

A.Service desk

B.Continual improvement

C.Problem management

D.Change control