Online Access Free EXIN.ITILFND_V4.v2022-09-01.q63 Practice Test (Page 9)

ITILFND_V4 Exam Question 36

Which function is responsible for the management of a data centre?

A.Technical management

B.Service desk

C.Facilities management

D.Application management

ITILFND_V4 Exam Question 37

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A.Design controls and metrics and add them individually until all are implemented

B.Design controls and metrics first, then remove those not adding value

C.Only add controls and metrics that are required for compliance

D.Only add controls and metrics when they are needed

ITILFND_V4 Exam Question 38

Which statement about the automation of service requests is CORRECT?

A.Service requests that cannot be automated should be handled as problems

B.Service requests that cannot be automated should be handled as incidents

C.Service requests and their fulfillment should be automated as much as possible

D.Service requests and their fulfillment should be carried out by service desk staff without automation

ITILFND_V4 Exam Question 39

Which is a purpose of the 'service desk' practice?

A.To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

B.To support the agreed quality of a service by handling all pre-defined, user-initiated service requests

C.To be the entry point and single point of contact for the service provider with all of its users

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

ITILFND_V4 Exam Question 40

Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A.elements

B.services

C.values

D.assets

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ITILFND_V4 Exam Question 36

ITILFND_V4 Exam Question 37

ITILFND_V4 Exam Question 38

ITILFND_V4 Exam Question 39

ITILFND_V4 Exam Question 40

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