ITILFND_V4 Exam Question 56
Which is a key requirement for a successful service level agreement (SLA)?
ITILFND_V4 Exam Question 57
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
ITILFND_V4 Exam Question 58
Which of these activities is carried out as part of 'problem management'?
ITILFND_V4 Exam Question 59
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
ITILFND_V4 Exam Question 60
Which statement about change management is CORRECT?