A.The production of a detailed CSI plan

B.Verifying that improvement targets have been achieved

C.Understanding priorities for improvement

D.An initial baseline assessment

A.1 and 2

B.2 and 4

C.3 and 4

D.1 and 3

A.To identify activities that an organization must perform in order to deliver a valuable service

B.To help an organization make good decisions

C.To ensure that an organization's performance continually meets stakeholders' expectations

D.To direct and control an organization

A.By communicating constraints

B.By managing staff availability

C.By managing server hardware

D.By paying for the service

A.Deployment management

B.Release management

C.IT asset management

D.Change enablement