In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

Which statement about Service Asset and Configuration Management (SACM) is FALSE?

Which is the CORRECT explanation of the 'R' role in a RACI matrix?

Which competencies are required by the 'service level management' practice?

Which is a service request?