A.Incident management

B.Information security management

C.Change control

D.Monitoring and event management

A.Service pipeline, configuration management system and service catalogue

B.Service pipeline, service catalogue and retired services

C.Customer portfolio, configuration management system and service catalogue

D.Customer portfolio, service catalogue and retired services

A.To establish and nurture the links between the organization and its stakeholders

B.To set clear business-based targets for service performance

C.To align the organization's practices and services with changing business needs

D.To support the agreed quality of a service handling all agreed, user-initiated service requests

A.Access management

B.Change management

C.Service level management

D.Continual service improvement

A.There should only be one for the whole organization

B.It should be managed at the senior level of the organization

C.It should be used to capture user demand

D.It should be re-prioritized as ideas are documented