A.Service management

B.An IT asset

C.Continual improvement

D.A service

A.To establish and nurture the links between the organization and its stakeholders

B.To ensure that the organization's suppliers and their performance are managed appropriately

C.To set clear business-based targets for service levels

D.To support the agreed quality of a service handling all agreed, user-initiated service requests

A.Knowledge management

B.Service asset and configuration management

C.Financial management for IT services

D.Service portfolio management

A.Keep is simple and practical

B.Progress iteratively with feedback

C.Start where you are

D.Focus on value

A.Ensuring that the organization's vision is understood

B.Ensuring the continual improvement of services

C.Providing transparency and good relationships

D.Meeting expectations for quality, costs and time-to-market