What is typically needed to assign complex incidents to support groups?

Which are objectives of problem management?
1. Eliminate recurring incidents
2. Minimize the impact of incidents that cannot be prevented
3. Increase visibility and communication of incidents
4. Provide a trigger for the raising of incidents

Which statement BEST describes a service request?

What is defined as a cause, or potential cause, of one or more incidents?

Which BEST describes the purpose of the CSI register?