A.Review of all capacity supplier agreements and underpinning contracts with supplier management

B.Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

C.Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

D.Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

A.Service portfolio management

B.Capacity management

C.Service catalogue management

D.Availability management

A.A self-help tool

B.The incident priority

C.A change schedule

D.The incident category

A.Supporting services according to specifications

B.Ensuring that service components are available when needed

C.Continually meeting stakeholder expectations for costs

D.Providing transparency and good stakeholder relationships

A.Service providers help service consumers achieve outcomes

B.Outcomes are one or more services that fulfill the needs of a service consumer

C.Helping service consumers achieve outcomes reduces service provider costs

D.Outcomes help service consumers achieve outputs