A.Restoration of normal service operation as quickly as possible

B.Resolution of incidents in a time that meet customer expectations

C.Authorization of changes to resolve the cause of problems.

D.Prioritization of problems based on the risk that they pose

A.Start where you are

B.Optimize and automate

C.Progress iteratively with feedback

D.Focus on value

A.Think and work holisocally

B.Focus on value

C.Optimize and automate

D.Start where you are

A.Costs removed from the consumer are part of service consumption

B.Costs removed from the consumer are part of the value proposition

C.Costs imposed on the consumer are costs of service utility

D.Costs imposed on the consumer are costs of service warranty

A.A change authority should be assigned to each type of change and change model

B.Centralizing change authorization to a single person is the most effective means of authorization

C.Standard changes are high risk and should be authorized by the highest level of change authority

D.The authorization of normal changes should be expedited to ensure they can be implemented quickly