Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 8)

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A.Deployment management

B.Change enablement

C.Service request management

D.Service configuration management

Which process works with incident management to ensure that security breaches are detected and logged?

A.Continual service improvement

B.Change management

C.Service level management

D.Access management

Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A.Continual service improvement

B.Service strategy

C.Service operation

D.Service transition

What is an event?

A.Any change of state that has significance for the management of a service or other configuration item

B.Cause of one or more incidents

C.The addition, modification, or removal of anything that could have a direct or indirect effect on services

D.An unplanned interruption to a service or reduction in the quality of a service

What is typically needed to assign complex incidents to support groups?

A.The incident category

B.The incident priority

C.A change schedule

D.A self-help tool

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