Online Access Free ITIL.ITIL-4-Foundation.v2022-04-26.q125 Practice Test (Page 2)

ITIL-4-Foundation Exam Question 1

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A.Continual improvement

B.Practices

C.Guiding principles

D.Service value chain

ITIL-4-Foundation Exam Question 2

When should a change request be submitted to resolve a problem?

A.As soon as a workaround for the problem has been identified

B.As soon as the analysis of cost, risks and benefits justifies the change

C.As soon as a solution for the problem has been identified

D.As soon as the analysis of the frequency and impact of incidents justifies the change

ITIL-4-Foundation Exam Question 3

Which practice involves the management of vulnerabilities that were not identified before the service went live?

A.Problem management

B.Service level management

C.Change control

D.Service request management

ITIL-4-Foundation Exam Question 4

Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their
[?]
are managed appropriately to support the seamless provision of quality products and services.

A.costs

B.users

C.value

D.performances

ITIL-4-Foundation Exam Question 5

What is a definition of a problem?

A.An unplanned interruption to a service, or reduction in the quality of a service

B.A cause, or potential cause, of one or more incidents

C.An incident for which a full resolution is not yet available

D.Any change of state that has significance for the management of a configuration item (CI)

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ITIL-4-Foundation Exam Question 1

ITIL-4-Foundation Exam Question 2

ITIL-4-Foundation Exam Question 3

ITIL-4-Foundation Exam Question 4

ITIL-4-Foundation Exam Question 5

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