A.Workflow management and inventory systems

B.Communication systems and knowledge bases

C.Security and compliance

D.Roles and responsibilities

A.Problem prioritization involves risk assessment.

B.Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

C.Problems must be resolved quickly in order to restore normal business activity.

D.Problems are not related to incidents.

A.Retire, Test, Operate, Deploy, Ideation, Develop, Design

B.Ideation, Design, Develop, Deploy, Test, Operate, Retire

C.Ideation, Test, Develop, Deploy, Design, Operate, Retire

D.None of the above

A.Service-based SLA view

B.Retail customer view

C.Supporting services view

D.Wholesale customer view

A.Utility

B.cost

C.Warranty

D.Risk