ITIL-4-Foundation Exam Question 6
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
ITIL-4-Foundation Exam Question 7
Which practice establishes a channel between the service provider and its users?
ITIL-4-Foundation Exam Question 8
Which statement about the 'optimize and automate' guiding principle is CORRECT?
ITIL-4-Foundation Exam Question 9
Which function is responsible for the management of a data centre?
ITIL-4-Foundation Exam Question 10
Which practice needs people who understand complex systems and have creative and analytical skills?