A.Deciding when workarounds should be used

B.Deciding which service requests require approval

C.Deciding how degradations of service are resolved

D.Deciding how to handle service requests where the steps are unknown

A.Problem management

B.Service catalogue management

C.Service desk

D.Change control

A.Investigating a major incident

B.Fulfilling a service request

C.Authorizing an emergency change

D.Logging a new problem

A.The guiding principles

B.Practices

C.The service value system

D.The service value chain

A.To ensure that information security requirements are met

B.To streamline the fulfillment workflow

C.To set user expectations for fulfillment times

D.To ensure that spending is properly accounted for