A.How to apply the systems approach of the guiding principle think and work holistically

B.How all the components and activities of the organization work together as a system to enable value
creation

C.Joint activities performed by a service provider and a service consumer to ensure continual value
co-creation

D.Services based on one or more products, designed to address needs of a target consumer group

A.To manage workarounds and known errors

B.To restore normal service operation as quickly as possible

C.To capture demand for incident resolution and service requests

D.To systematically observe services and service components

A.Continual improvement

B.Relationship management
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

C.Service desk

D.Incident management

A.An incident

B.An IT asset

C.A service request

D.A configuration item (CI)

A.Assessing and prioritizing improvement opportunities

B.Providing good-quality updates when expected

C.Automating service requests to the greatest degree possible

D.Performing service reviews with customers