Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 14)

ITIL-4-Foundation Exam Question 61

What is the reason for using a balanced bundle of service metrics?

A.It reduces the number of metrics that need to be collected

B.It facilitates the automatic collection of metrics

C.It reports each service element separately

D.It provides an outcome-based view of services

ITIL-4-Foundation Exam Question 62

Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A.Relationship management

B.Change control

C.Release management

D.Monitoring and event management

ITIL-4-Foundation Exam Question 63

What is the purpose of service level management?

A.To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

B.To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

C.To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

D.To ensure that all current and planned IT services are delivered to agreed achievable targets.

ITIL-4-Foundation Exam Question 64

Which guiding principle focuses on reducing costs and human errors?

A.Focus and value

B.Collaborate and promote visibility

C.Optimize and automate

D.Think and work holistically

ITIL-4-Foundation Exam Question 65

What is MOST LIKELY to be handled as a service request?

A.An emergency change to apply a security patch

B.The implementation of a workaround

C.Providing a virtual server for a development team

D.Managing an interruption to a service

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ITIL-4-Foundation Exam Question 61

ITIL-4-Foundation Exam Question 62

ITIL-4-Foundation Exam Question 63

ITIL-4-Foundation Exam Question 64

ITIL-4-Foundation Exam Question 65

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