Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 11)

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A.Problem management

B.Continual improvement

C.Service request management

D.Incident management

What is the customer of a service responsible for?

A.Authorizing the budget for the service

B.Provisioning the service

C.Defining the requirements for the service

D.Using the service

Which statement about outcome is CORRECT?

A.Outcomes rely on outputs to deliver results for a stakeholder

B.Outcomes give service consumers assurance of products or services

C.Outcomes help a service consumer to assess the cost of a specific activity

D.Outcomes use activities to produce tangible or intangible deliverables

What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

A.An IT asset

B.A user

C.A customer

D.A configuration item (CI)

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A.Categorization

B.Detection

C.Prioritization

D.Escalation

Other Version: 543ITIL.ITIL-4-Foundation.v2025-12-01.q242; 629ITIL.ITIL-4-Foundation.v2024-05-14.q169; 2721ITIL.ITIL-4-Foundation.v2022-10-24.q166; 2950ITIL.ITIL-4-Foundation.v2022-04-26.q125; 2942ITIL.ITIL-4-Foundation.v2021-11-02.q157; 58ITIL.Exams-boost.ITIL-4-Foundation.v2021-08-14.by.lyndon.120q.pdf

Latest Upload: 119SAP.C_BCBAI_2509.v2026-01-15.q13; 200DAMA.DMF-1220.v2026-01-15.q271; 138SAP.C_SIGDA_2403.v2026-01-15.q66; 198ISACA.CRISC.v2026-01-15.q649; 128PaloAltoNetworks.NetSec-Pro.v2026-01-15.q26; 170Splunk.SPLK-1002.v2026-01-14.q121; 170EMC.NCP-AII.v2026-01-14.q144; 164Microsoft.AZ-800.v2026-01-13.q144; 176Microsoft.MS-102.v2026-01-13.q258; 121HP.HPE2-E84.v2026-01-13.q17

Download PDF File