Online Access Free ITIL.ITIL-4-Foundation.v2023-07-22.q251 Practice Test (Page 12)

What type of change is MOST likely to be managed as a service request?

A.An emergency change

B.A standard change

C.An organizational change

D.A normal change

Which is a use of a continual improvement register?

A.Planning changes, assisting in communication, avoiding conflicts, and assigning resources

B.Describing the services designed to meet the needs of a consumer group

C.Selecting the right method, model or technique for identifying improvements

D.Tracking and managing improvement ideas from identification through to final action

Which statement about outcomes is CORRECT?

A.Outcomes enable products to be delivered to a stakeholder

B.An outcome defines the amount of money spent on technology for a service

C.An outcome depends on at least one output to deliver a result

D.Outcomes provide assurance to stakeholders on how a service performs

Which function is responsible for the management of a data centre?

A.Technical management

B.Service desk

C.Application management

D.Facilities management

Which will NOT be handled as a service request?

A.The replacement of a toner cartridge

B.The degradation of a service

C.A complaint about a support team

D.The provision of a laptop

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