A.They contribute to the achievement of outcomes

B.They capture customer demand for services

C.They describes how the service performs.

D.They consist of several outcomes.

A.Sponsor

B.Change authority

C.User

D.Customer

A.To ensure that the organization's suppliers and their performance are managed appropriately

B.To set clear business-based targets for service levels

C.To establish and nurture the links between the organization and its stakeholders

D.To support the agreed quality of a service handling all agreed, user-initiated service requests

A.Problems

B.Requests

C.Incidents

D.Events

A.To set clear business-based targets for service performance

B.To ensure services achieve agreed and expected performance

C.To make new or changed services available for use

D.To move new or changed components to live environments