Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 22)

ITIL-Foundation Exam Question 101

Which process works with change management to ensure only authorized components are used?

A.Knowledge management

B.Service asset and configuration management

C.Service portfolio management

D.Financial management for IT services

ITIL-Foundation Exam Question 102

Which of the following is the best definition of service management?

A.The ability to keep services highly available to meet the business needs

B.A complete set of all the documentation required to deliver world class services to customers

C.A set of specialized organizational capabilities for providing value to customers in the form of services

D.An internationally recognized methodology to provide valuable services to customers

ITIL-Foundation Exam Question 103

The consideration of value creation is a principle of which stage of the service lifecycle?

A.Service strategy

B.Service design

C.Continual service improvement

D.Service transition

ITIL-Foundation Exam Question 104

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

A.All of the above

B.1 and 2 only

C.2 and 3 only

D.1 and 3 only

ITIL-Foundation Exam Question 105

Which lifecycle stage defines how value is created and delivered?

A.Service design

B.Service strategy