A.To plan and manage the capacity and resource requirements to manage a release

B.To ensure that a service can be managed, operated and supported

C.To provide training and certification in project management

D.To provide quality knowledge and information about services and service assets

A.Component services

B.Business services

C.Supporting services

D.Customer services

A.An unplanned interruption to service or a reduction in the quality of service

B.Any disruption to service whether planned or unplanned

C.Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

D.An unplanned disruption of service unless there is a backup to that service

A.It allows the organization unlimited resources when planning for new service deployments

B.It is an integral part of the service catalogue

C.It represents all resources presently engaged or being released in various stages of the service lifecycle

D.The service portfolio includes all services except those managed by third parties

A.Change management

B.Business relationship management

C.Availability management

D.Service level management