Online Access Free ITIL.ITIL-Foundation.v2022-03-14.q118 Practice Test (Page 24)

ITIL-Foundation Exam Question 111

Where are the details of core and enhancing service provided?

A.The definitive media library.

B.The service portfolio.

C.The configuration management system.

D.The service catalogue.

ITIL-Foundation Exam Question 112

Which of the following statements MOST correctly identifies the scope of design coordination activities?

A.It is mandatory that all changes are subject to design coordination activity

B.Only changes that introduce new services

C.Only changes to business critical systems

D.Any change that the organization believes could benefit

ITIL-Foundation Exam Question 113

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A.2 and 3 only

B.1 and 2 only

C.All of the above

D.1 and 3 only

ITIL-Foundation Exam Question 114

Which statement about services is CORRECT?

A.Internal services are provided by suppliers to the internal IT department

B.External services are provided to business units in the same organisation

C.External services are delivered to external customers

D.Internal services are delivered to external customers

ITIL-Foundation Exam Question 115

What is a characteristic of a process?

A.It is performance driven and measurable

B.It provides generic technical skills and resources

C.It does not react to a specific trigger

D.It requires a specific tool

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ITIL-Foundation Exam Question 111

ITIL-Foundation Exam Question 112

ITIL-Foundation Exam Question 113

ITIL-Foundation Exam Question 114

ITIL-Foundation Exam Question 115

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