A.Service transition: Plan and prepare for deployment

B.Service design: Design the processes

C.Service strategy: Develop the offerings

D.Service operation: IT operations management

A.People, products, perspective, partners

B.People, process, products, partners

C.People, process, partners, performance

D.Performance, process, products, problems

A.A service charter

B.A service transition package (STP)

C.A service option

D.A service design package (SDP)

A.Third-party contracts

B.Operational level agreements (OLAs)

C.The service portfolio

D.Service level agreements (SLAs)

A.Service portfolio management

B.Problem management

C.Change management

D.Information security management