Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

Which is an example of improving service utility using service management automation?

What is the PRIMARY process for strategic communication with the service provider's customers?

Which process monitors and improves the performance of the service transition stage of the service lifecycle?