A.A capacity database

B.A definitive media library

C.A request for change

D.A known error database

A.Informational, scheduled, normal

B.Scheduled, unscheduled, emergency

C.Warning, reactive, proactive

D.Informational, warning, exception

A.To embed continual service improvement (CSI) in all service design activities

B.To ensure that all service design activities use the minimum amount of resources

C.To monitor service level targets as agreed in service level agreements

D.To create and maintain a portfolio of quantified services

A.Issues for the upcoming period should be discussed at the meetings

B.Actions from service review meetings should only be assigned to the service provider

C.Progress and success of the service improvement programme (SIP) should be reviewed

D.Meetings should be held on a regular basis to review service achievement

A.In an emergency when it is not possible to convene a full CAB.

B.Outside the normal working hours of the business unit.

C.During peak or holiday periods when emergencies are more likely to occur.

D.Following a full change advisory board (CAB) to resolve any outstanding agenda items.